Warranty Information

Care and Operation of Your New Windows

Congratulations!
Yeureka’s windows feature the trademarks of exceptional window design – unsurpassed quality, functional beauty and maintenance freedom. We believe your selection of Yeureka’s windows may very possibly change your daily life in your most personal space – your home. For a variety of looks from traditional to contemporary, no matter what the application is, Yeureka has you covered. Choose from a complete product line that offers Double-Hung, Sliding, Swing & Clean, Casement, Awning, Bay and Bow, Garden, Picture and Specialty Shape Windows. You’ll find that the combination of many styles and configurations will work well to enhance your home’s appearance. This guide is designed to answer some of the most frequently asked questions about the care and operation of your new windows. We are confident that your new windows will prove a perfect fit for your home and your lifestyle.

Double-Hung Window

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Photo 2

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Photo 4

Double-hung windows are designed to allow both sashes to raise, lower and tilt in for cleaning the outside surfaces of both the upper and lower sash.

To tilt in the lower sash, follow these steps:

  1. Unlock the window.
  1. Raise the lower sash a minimum of 3”.
  1. Pull both tilt latch buttons (located on the top rail of the sash) towards the center of the sash to disengage them from the mainframe jambs. (Photo 1)
  1. With both hands, carefully pull the top of the lower sash in toward you slightly beyond a 90 (Photo 2) Support the sash while cleaning the exterior. (Photo 3)

To tilt in the upper sash, follow these steps:

  1. Lower the upper sash to at least 2” above the sash stops (located in the lower outside track).
  1. Pull both tilt latch buttons toward the center of the sash to disengage them from the mainframe jambs.
  1. With both hands, carefully pull the top of the upper sash in toward you slightly beyond a 90position and rest it on top of the supported lower sash. (The upper sash cannot be tilted in without the lower sash being tilted in.) (Photo 4)

To replace the sashes to the operating positions, hold the top rail of the sash with both hands and push it all the way into the mainframe tracks. Make certain that the tilt latch buttons click in to lock the sash in the mainframe. If the tilt latches are not reengaged in the mainframe, the sash may fall inward unexpectedly.

Note: To tilt both sashes in, tilt the lower sash in first, then tilt in the upper sash. To reengage the sashes, reposition the upper sash first, then the lower sash.

Sliding Window

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Photo 2

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Photo 4

Sliding windows are designed to roll from side to side in their own tracks. They are removable from these tracks for the cleaning of the exterior surfaces.

To remove the interior sash (right sash), follow these steps:

  1. Roll the right sash to within 3” of the left side. This will enable the sash to bypass the burglar block located in the header of the mainframe. (Photo 1)
  1. Lift the sash up into the header of the mainframe as high as it will go.
  1. Pull the bottom of the sash toward you. This will clear the rollers and sash frame from the mainframe. (Photo 2)
  1. Lower the sash to the floor. (Photo 3)

To remove the exterior sash (left sash), follow these steps:

  1. Roll the left sash to within 3” of the right side.
  1. Lift the sash into the header of the mainframe.
  1. Pull the bottom of the sash toward you, and lower it to the floor. (Photo 4)

Carefully clean the exterior of the sashes. To replace the sashes, simply reverse the process

Casement Window

Photo 1

Photo 2

Photo 3

Photo 4

Just as with Yeureka’s other window styles, casement windows are easily cleaned from the interior of the home.

To clean the casement windows, follow these steps:

  1. Turn the screen retainer clips ¼ turn counterclockwise.
  1. Remove the screen
  1. Clean the interior side of the sash.
  1. Unlock the window. (Photo 1)
  1. Crank the sash all the way to its full open position. (Photos 2 and 3)
  1. Clean the exterior of the sash by reaching your arm through the space between the mainframe and the sash. (Photo 4)
  1. To reinstall the screen, place it into the opening and turn the screen retainer clips ¼ turn clockwise to hold it in place.

These instructions may not apply to egress models.

Care and Cleaning

Windows:

Label and tape adhesive should be remove by alcohol-based cleaners on small glass areas only. After this is remove, thoroughly wet the glass and rinse with plain water.

Glass can be cleaned with regular or ammonia-based glass cleaners.

Vinyl (PVC) products can be cleaned with a solution of mild soap and water. For heavier cleaning tasks, the window manufacturer recommends commercially advertised household cleaners. Use any non-abrasive cleaner for tough jobs. Do not use solvents, paint removers or sharp objects to clean your windows and patio doors.

Condensation is caused by excess interior relative humidity in the home. It is your responsibility to control your home’s relative humidity. For more information, request a copy of Your Guide to Common Household Condensation.

If mildew is a problem in your area, use an appropriate cleaner or mildew controller found in your local store.

Painting or varnishing your window is not required and will void the warranty.

The tracks of the double-hung and sliding windows are exposed to the outdoor elements, which can contain abrasive elements such as dirt, leavers, sand, grease, soot, etc. If these elements are not removed, they can be ground into the vinyl tracks when the sashes are operated. A minimum semi-annual cleaning is recommended. These tracks can be cleaned with a small, stiff nylon brush, then wiped down with a soft cloth. If necessary, an occasional light coat of silicone spray lubricant on the balance shoe track of a double-hung, and the tracks of a sliding window, will help ease the operation without leaving an oily residue which can collect more abrasive elements.

Follow the manufacturer’s recommendations for safe use of any chemical or cleaner. Any cleaning information suggested in this manual is only to assist you. The window manufacturer and window dealer assume no responsibility for results obtained which are depended on the chemical solutions as prepared, and quantity and method of application.

Screens:

Screens can be cleaned easily with a soft brush accessory from a vacuum cleaner. If a more thorough cleaning is desired and the screens need to be removed, follow these steps:

Double-Hung Window:

  1. From the interior, raise both sashes to their highest position.
  1. Raise the screen up to a point where you can get your hand on the lower aluminum frame section.
  1. Push the screen to the left side of the window. The screen has springs on the side.
  1. Once the screen is positioned as far left as possible, gently push the right side of the screen toward the exterior.
  1. Once the right side is disengaged from the screen track, remove it from the left side as well.

To replace the screen to its tracks, follow these steps

  1. The springs should be positioned on the left. Place the springs in the left screen track.
  1. Push the screen as far left as possible.
  1. Pull the right side in, center it in the right screen track, and re-engage it in that track.

Sliding Window

To remove a screen on a sliding window, simply pull up on the aluminum screen track bottom, placing it all the way up into the top screen track. Push out the bottom to clear the screen from the bottom screen track, and disengage the screen at the top.

To replace the screen, reverse the above steps.

Do’s and Dont’s

Do

  • Open the top and bottom sash for improved ventilation.
  • Use both hands to support sashes while tilting them in to clean.
  • Support the sashes when they are in the cleaning position.
  • Make sure the tilt latches are fully engaged after tilting sashes back into the operating position.
  • Make sure the top sash on a double-hung window is closed and up all the way before locking the window.

Don’t

  • Leave the lock in the locked position when closing the window, this will damage the keeper.
  • Attempt to remove the sashes on double-hung windows.
  • Use oil base spray lubricants such as WD 40, they attract dirt. Us a silicone spray for lubrication.
  • Use abrasive-type cleaners to clean the glass or vinyl on these windows.
  • Use solvent to clean the windows.
  • Use solvents to clean the windows.
  • Use the crank on a casement window without unlocking the window first.
  • Use a high pressure hose to clean the outside of a window.
  • Install a window air conditioner in a vinyl window without adequate support.
  • Paint or varnish vinyl windows.

Warranty Label

The warranty label on your window will provide all the pertinent information about your windows for years to come. The label should be left on the window frame for possible future reference. The label includes the following information:

The warranty label number references a Yeureka database containing all window and component information should your window need warranty services.

If you need warranty service, contact Yeureka and state the nature of the claim within 30 days of discovery. We will refer your claim to the proper representative, then notify you. Please allow a reasonable amount of time for an inspection. We will process your claim as per terms of the product warranty.

PREPARING FOR REPLACEMENT WINDOWS

As homeowners, we believe it is important to understand the basic window replacement procedure, not just to prepare you for the job to come, but to help facilitate fast, efficient performance from your replacement window installer. Here are some tips to help your window replacement run as smoothly as possible.

How can I prepare my house for replacement windows?
To make your window replacement run as smoothly and quickly as possible, prepare in the following ways:

Schedule the replacement at a convenient time: Think about your daily routine and how it involves the part or parts of your home that are being worked on. Prepare yourself and your family for a break in that routine for the duration of the project. You may want to consult with the installer and plan the order in which the various windows in the house will be replaced. It is also wise to make plans to keep pets and children as isolated as possible from the work area. While window installers are used to working around people, distractions such as children and pets will only slow the job down and could even prove dangerous.

Clear and cover up the space: Remove and/or cover up any furniture, decoration or other valuable/breakable items that could obstruct window access and any items that might be in the path between the outside and indoor work areas. Don’t forget to uninstall window dressings, and remove any security system sensors on the windows. If you have any window decorations, such as holiday wreaths, on the outside of your home, they will need to be removed as well.

Allow for ample access: The window installers will need easy access to the room and to the windows themselves. They’ll be carrying the old windows out and the new windows in. Keep the pathways in your home completely clear of obstacles and move anything that might cause an accident or might get in the way.

Window replacement could be messy: Removing old windows and putting in new ones could get messy in the areas around your windows. Your window installer relies on training, experience and muscle memory to be highly efficient, but it does not hurt to use an extra layer of cautiousness. For example, you could put down a drop cloth, plastic sheet or painter paper to catch some of the dust and make your life easier after the installation is complete.

How long does the installation take?
We hand select all of our trained and certified installation professionals. You won’t see us doing much advertising because we prefer to spend more money on attracting and retaining the best of the best installers. For this reason, we keep them very busy and it is very common for us to have them scheduled out multiple weeks ahead. For that reason, you can expect your installation to be performed six to seven weeks from the order date. This gives you, the homeowner, and us, valuable time to do what we each need to do in order to for installation. For example, it gives you time to prepare your home and family for the install by making necessary arrangements like moving furniture, removing window dressings, etc. It also gives us time to pull permits if necessary.

Getting your house ready for replacement windows can take a little time, but it will make the process go more smoothly. By following these tips, you can ensure a smooth installation process. The professionals at Yeureka Corporation can help you prepare.

Lifetime Limited Warranty

WITH TRANSFERABILITY PROVISIONS

Alside, the Manufacturer of Alside Vinyl Window Systems, makes available to the Original Purchaser-Present Property Owner the Lifetime Limited Warranty, warranting the Alside Vinyl Window System for as long as the Property Owner shall own and live in the property at the stated property address, from date of window or patio door installation, under normal use and service, against specified defects in material and workmanship of the Alside Vinyl Window System, occurring as a direct result of the manufacturing process, and subject to the terms and conditions of this Limited Warranty.

Lifetime Limited Warranty – Vinyl Sash Frame and Vinyl Mainframe
For as long as the Original Purchaser-Present Property Owner shall own and live in the property, the rigidized vinyl in the window/patio door sash frames and in the window/patio door mainframe of the basic window unit will be warranted against cracking, warping, peeling, flaking, blistering or corroding.

Lifetime Limited Warranty – Moving Parts of the Basic Window Unit
The moving parts of the basic window unit, consisting of the balance to raise and lower the window sash or the brass wheels to slide the sash, and locking mechanism to secure the window or patio door sash, are all warranted for as long as the Original Purchaser-Present Property Owner shall own and live in the property.

Lifetime Limited Warranty – Fiberglass Screening and Screen Frame
The fiberglass screening material used in the window/patio door screen and the material for manufacture of the screen frames are warranted against manufacturing defects resulting in rotting or rusting, for as long as the Original Purchaser—Present Property Owner shall own and live in the property. Should such a manufacturing defect occur, the Manufacturer agrees to furnish new screen material or new screen frame material to the Property Owner, transportation charges payable by the Property Owner.

Lifetime Limited Warranty – Insulating Class Unit
The hermetically sealed insulated glass unit of the Alside Vinyl Window/Patio Door System is warranted for as long as the Original Property Owner shall own and live in the property from date of window installation against development of material obstruction of vision occurring from manufacturing defects, resulting from film formation or dust collection between the interior glass surfaces, caused by failure of the hermetic seal, under conditions of normal use and service.

Labor Provisions
During the one (1) year period from date of window installation, the Manufacturer will provide the labor at no charge to the Original Purchaser- Present Property Owner for repair or replacement of the warranted window part or component, under the provisions of this Limited Warranty.

Except as to labor on repair or replacement for one (1) year on warranted work following date of window installation, this Limited Warranty does not include any additional labor costs and the Manufacturer will not be responsible after the first year for any costs incurred in the removal or replacement, installation or reinstallation of the window or of any part or component of the window, or of any repaired or replacement part or component furnished by Manufacturer under this Warranty for the window. This warranty does not cover breakage of glass or torn screening from any cause whatsoever.

Alside Vinyl Window Systems Limited Warranty Transferable to Successor Owner
This Limited Warranty for the Alside Vinyl Window System is transferable one time by the Original Purchaser to the successor owner of the property, within the first thirty (30) years from date of window installation. Upon transfer, the transferred warranty period shall be limited to the unexpired remaining portion of such thirty (30) years from date of window installation, and shall not be further transferable.
In the event of property transfer, the subsequent owner will be responsible for charges based on the following schedule:

0-10 Years No Charge
11-15 Years 50%
16-20 Years 70%
21-25 Years 80%
25+ Years 90%

The basis for computing the cost of material for repair or replacement shall be current market prices.

Property Owner Claim Procedure and Other Warranty Provisions
Any claims for defects under this Limited Warranty should be made in writing to Alside, PO. Box 2010, Akron, Ohio 44309, Attention: Window Warranty Services, promptly after discovery of the claimed defect, describing the defect claimed and referring to this Warranty and date of window installation, together with the name of contractor, and proof of purchase, proof of property ownership and transfer info as requested. Allow a reasonable time for inspection purposes if determined to be necessary.

If the windows do not conform to this Warranty and any such manufacturing defect occurs within the time period specified, according to the provisions of this Warranty, then Alside agrees, at its option, to repair or replace the defective part or component of the window free of charge, which shall be shipped to Alside, transportation charges prepaid, or upon prepayment of any applicable prorated amount then due from the Original Purchaser-Present Property Owner. The Property Owner will be responsible for return transportation charges back to the property location.

Replacement parts or components furnished by Manufacturer under this Warranty will have the standard color available at that rime. A color variance may occur between the new replacement part or component in comparison to the original window due to weathering exposure and would not be indicative of defects in the part or component.

Alside reserves the right to discontinue or change any Alside Vinyl Window System as manufactured. If the part or component of the window originally installed is not available and Alside determines to make replacement, Alside shall have the right to substitute a compatible part or component, apportioned when pro rata basis applies over the warranted time period for usage to refund date.

The Manufacturer does not warrant installation nor defects caused by installation. This Warranty covers only the specific manufacturing defects as specified herein. This Warranty does not cover any other damages or material failure including, but not limited to, normal weathering of sash frames and mainframe, and screen and screen frame, oxidation, accidents or intentional damage, or fire, flood, windblown objects, hail, lightning, earthquake or other Acts of God, chemical pollutants, chemicals, brick wash, mildew, negligent maintenance, fading, misuse or abuse, building settlement or structural defects, or if subjected to stresses resulting from localized heat sources which cause excessive temperature differentials over the glass surfaces or edges, or any other causes or occurrences beyond the Manufacturer’s control. This Warranty does not apply if the windows are painted, varnished or coated with any other substance.

Normal weathering may cause any surface to oxidize, chalk or accumulate surface dirt or stains due to varying exposures to sunlight, weather and atmospheric conditions. The geographic location, the quality of the atmosphere and other local factors in the area, over which the Manufacturer has no control, contribute to the severity of these conditions.

Caulking may be necessary on some installations to seal the frames or trim package against water and/or air infiltration. Caulking is considered a maintenance issue and is the responsibility of the homeowner. It is not considered part of the product and is not covered under this warranty.

Condensation on windows may occur as the natural result of humidity within the house or building area and changes in interior / exterior temperatures, and does not indicate a defect in the window. This Warranty does not cover condensation nor frost or freezing from condensation on the windows.

This Warranty is limited to the Manufacturer’s furnishing repaired or replacement parts or components of the window, free of charge, within the time period specified, or as applicable, upon payment in advance of any pro rata amount then due from the Original Purchaser-Present Property Owner, according to the provisions of this Warranty, on the Manufacturer receiving from the Property Owner any such claimed defective parts or components of the window, and with return transportation charges for any repaired or replacement window part or component being at Property Owners responsibility, as provided.

THE WARRANTY” STATEMENTS CONTAINED IN THIS LIMITED WARRANTY SET FORTH THE ONLY EXPRESS WARRANTIES EXTENDED BY ALSIDE FOR THE WINDOWS, IN LIEU OF ALL OTHER WARRANTIES, AND THE PROVISIONS OF THIS WARRANTY SHALL CONSTITUTE THE ENTIRE LIABILITY OF ALSIDE AND THE PROPERTY OWNER’S EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. ALSIDE SHALL NOT BE LIABLE TO THE PROPERTY OWNER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE WINDOWS.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary, from state to state.

Commercial Applications
If the building in which the Alside Vinyl Window System is installed is owned by an entity other than an individual resident owner, whether by a corporation, partnership, an unincorporated association, or by a government or public entity, including without limitation, a church or school, then the warranty period shall be a Thirty (30) Year Prorated Limited Warranty from the date of window installation, applicable to all window parts and components, under the prorated basis of this Warranty, with labor at no charge to Property Owner on warranted work for a one (1) year period, from the date of window installation, and subject to all other terms and conditions of this Limited Warranty.

Alside Vinyl Window Systems are manufactured and warranted by:
Alside, EO. Box 2010, Akron, Ohio 44309.

Lifetime Glass Breakage Warranty

Glass Breakage

Alside, the manufacturer of the window(s) on your home, warrants that should the glass break or crack in your Alside Window System, for as long as you own the Original Purchaser-Property Owner shall live and own the property at the address listed herein. Alside shall provide a new sealed glass unit at no charge except for shipping and handling charges. Installation is not covered and is the responsibility of the homeowner.

Exclusions

Coverage hereunder is limited to the Original Purchaser–Property Owner only and is not transferable to other owners. Removal of the windows from the premises invalidates the Warranty. Acts of God (floods, hail storms, earthquakes, fires and acts of civil unrest, wars, riots, etc.) are excluded from coverage. Only single family residential units are covered herein. Architectural (bent glass), garden windows, patio doors, tempered units, special shapes and beveled, grooved and laminated glass are excluded. Windows that exceed Alside’s size limitations are excluded. Apartment buildings, condominiums, commercial buildings are also excluded from coverage.

The provisions of this Warranty are the full and complete warranty policy extended by Alside.

THE WARRANTY STATEMENTS CONTAINED IN THIS LIMITED WARRANTY SET FORTH THE ONLY EXPRESS WARRANTIES EXTENDED BY ALSIDE FOR THE GLASS, IN LIEU OF ALL OTHER WARRANTIES AND THE PROVISIONS OF THIS WARRANTY SHALL CONSTITUTE THE ENTIRE LIABILITY OF ALSIDE AND THE PROPERTY OWNER’S EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. ALSIDE SHALL NOT BE LIABLE TO THE PROPERTY OWNER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE GLASS.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights and you may also have other rights which vary from state to state. Claims Procedure Please submit your warranty claim in writing to Alside, P.O. Box 2010, Akron, Ohio 44309, Attention: Window Warranty Services. The claim must include proof of ownership, a copy of your original contract, proof of purchase and must contain the factory order number and window order number from the window warranty label. This label is found on the underside of the window mainframe just above the top sash. Alside Window Systems reserves the right to inspect the premises if required. A reasonable time shall be allowed for such an inspection. The replacement glass will be shipped to the nearest designated distributor. Shipping and handling charges shall be paid by the homeowner and pick-up of the unit must be arranged by the homeowner at the location.

PREPARING FOR REPLACEMENT WINDOWS

Common household condensation, or “sweating” on windows is caused by excess humidity or water vapor in a home. When this water vapor in the air comes in contact with a cold surface such as a mirror or window glass, it turns to water droplets and is called condensation. Occasional condensation, appearing as fog on the windows or glass surfaces, is normal and is no cause for concern.

On the other hand, excessive window condensation, frost, peeling paint, or moisture spots on ceilings and walls can be signs of potentially damaging humidity levels in your home. We tend to notice condensation on windows and mirrors first because moisture doesn’t penetrate these surfaces. Yet they are not the problem, simply the indicators that you need to reduce the indoor humidity of your home.

Conquering the Myth…Windows Do Not Cause Condensation.

You may be wondering why your new energy-efficient replacement windows show more condensation than your old drafty ones. Your old windows allowed air to flow between the inside of your home and the outdoors. Your new windows create a tight seal between your home and the outside. Excess moisture is unable to escape, and condensation becomes visible. Windows do not cause condensation, but they are often one of the first signs of excessive humidity in the air.

Where Does Indoor Humidity Come From?

All air contains a certain amount of moisture, even indoors. And there are many common things that generate indoor humidity such as your heating system, humidifiers, cooking and showers. In fact, every activity that involves water, even mopping the floors, contributes moisture to the air.

Condensation is more likely to occur in homes where January temperatures drop below 35°F because there are greater temperature extremes affecting the glass in the home.

It is normal to experience condensation at the start of each heating season. During the humid summer months your home absorbs moisture and then perspires when you turn on the heat. This is only temporary. After the first few weeks of heating your home should dry out, reducing, if not eliminating condensation.

The same scenario occurs during remodeling or building projects. Due to the high levels of moisture in wood, plaster and other building materials, your home will temporarily sweat during the first few weeks of the heating season.

Another factor in the condensation equation is progress. With today’s modern insulation, moisture-barrier materials and air-tight construction, we all enjoy a more thermally efficient home–one that blocks the cold out, yet traps the moisture in producing higher humidity levels and, more condensation.

Reducing Humidity is the Key.

The best way to reduce condensation is to eliminate excessive humidity. How much humidity is too much? The following table illustrates the recommended levels of indoor humidity during the winter months.

Outside Temperature Recommended Relative Humidity
+20◦F 30% – 35%
+10◦F 25% – 30%
0◦F 20% – 25%
-10◦F 15% – 20%
-20◦F 15% – 20%
(Indoor humidity can be measured with a humistat or psychrometer)

By managing excessive humidity in your home you may very well eliminate most, if not all, of your condensation problems.

Six Simple Solutions to Controlling Indoor Humidity.

  1. Make sure all sources of ventilation to the outside are functional and use kitchen, bathroom and laundry room exhaust fans during and after humidity-producing activities to vent excess moisture.
  2. Air out your home periodically. Opening windows for just a few minutes a day lets the stale moist air escape and the fresh dry air enter without compromising your heating.
  3. Check your humidifier settings. Use the humidity comfort levels provided in the table above to correctly set and balance the humidity in your home.
  4. Be sure that all louvers in the attic or basement are open and large enough. You can even open your fireplace dampers to allow excess moisture to escape.
  5. If you have a large number of house plants, try to concentrate them in one area and be careful not to over water.
  6. If troublesome condensation persists, see your heating contractor about an outside air intake for your furnace, venting of gas burning heaters and appliances, or installation of ventilating fans.

A Final Word
Condensation can be very difficult to solve. There are many factors that affect condensation, such as, the number and type of windows in your home, the heating system — hot air or water, the type of insulation and vapor barrier and even the type of soil and quality drainage. If you still have condensation problems after following the simple preventative steps mentioned within, you may need to consult a professional heating contractor or other qualified expert.

Windows qualify for the ENERGY STAR® label when they meet or exceed the established guidelines for energy efficiency. This recognition is granted to only the most advanced, energy-efficient products on the market. Yeureka only offered ENERGY STAR qualified windows.

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